Keeping the doors of communication open with your drop shippers is one of the best things you can do for your online store. They will not only appreciate receiving feedback from you, a special relationship could conceivably result in extra bargains for you.
There are no rigid rules on how to deal with your drop shippers, although a good rule of thumb is that if you treat them as persons rather than as impersonal companies, they will likely reciprocate by considering you as a favoured client..
Don’t forget that all drop shippers are owned and run by people like you and me. Even the biggest drop shippers have CEOs who constantly seek better ways to improve their service, thereby resulting in more sales.
As much as possible, the communications should be about your business. If they have gone the extra mile for you, they will appreciate your thanking them. On the other hand, if their performance has been less than ideal, letting them know of their shortcomings should result in their improving their service.
Once your drop shippers see that you are an active rather than a passive business partner, they can even give you special tips on how to improve your online site.
There will be some occasions when your correspondence will not be limited to business matters, such as anniversaries or even holidays. If your drop shippers are celebrating a milestone, one of the best things you can do is to not only to congratulate them, but also to endorse them to other online entrepreneurs.
A small note will be more than enough to make their day.
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